Security & Trust at Zibly
Your data deserves world-class protection. Here’s how we safeguard every file, document, and project you send to Zibly.
Encryption, Always
All files and data are encrypted both in transit (TLS 1.2+) and at rest (AES-256). Your work is protected every step of the way—no exceptions.
Privacy & Confidentiality
We treat your data as if it were our own—never used for training, never shared with third parties, and always handled according to strict privacy policies.
SOC2: Designed for Compliance
Zibly is built with SOC2 best practices in mind, from access controls to logging and incident response. We are working towards full accreditation as we scale.
Data Residency & Retention
All data is stored securely in US-based cloud data centers. You control retention: delete your files at any time or request permanent erasure.
Vendor Risk Management
All third-party vendors and partners undergo rigorous security evaluations, ensuring our entire ecosystem upholds the highest standards of trust.
Incident Response
Security incidents are rare, but our team is ready 24/7. All incidents are logged, reviewed, and customers notified in accordance with our policy.
Frequently Asked Security Questions
Is Zibly SOC2 Compliant?
Our infrastructure and processes follow SOC2 requirements. We’re on the path to accreditation and happy to provide a detailed overview of our security controls on request.
Where is my data stored?
All files and data are securely stored in US-based cloud data centers that meet top industry standards.
How is my data used?
Your data is never shared, sold, or used for AI model training. It is only used to complete your requested work, then archived or deleted according to your instructions.
Who has access to my files?
Access is strictly limited to the Zibly operations and engineering team, and only for the purpose of fulfilling your task. All access is logged and regularly reviewed.
How do I delete my data?
You can request deletion at any time by emailing security@zibly.ai. Deleted files are permanently removed from all systems within 7 days.
How does Zibly handle AI output privacy?
All AI outputs are reviewed by our team before delivery. We never send your data to public models, and outputs are only shared with you.
How can I report a security concern?
Email security@zibly.ai. We respond to all security concerns within 24 hours.